COVID-19 (Coronavirus) Frequently Asked Questions for ASU Prep

Updated April 16, 2020

Where can I go for more information regarding COVID-19?
We encourage you to remain up-to-date regarding health information that is being shared by the larger ASU community by visiting the ASU Health Services website. Additional resources are also available at the bottom of this document.

I am concerned about my student’s possible exposure to Coronavirus. What should I do?
If you are concerned about symptoms or possible exposure, please stay home and contact your healthcare provider. As with all absences, you will need to contact your school to provide notice. Please overemphasize proper cleanliness with your students.

How is cleaning being handled at our schools?
We follow the cleaning protocols recommended by the Arizona Department of Health Services. Deep cleaning at every campus is taking place over Spring Break. Notifications of additional deep-cleaning will be shared with families as they occur. Our custodial team has an action plan that takes students and staff into consideration and has been instructed to make cleaning the following touchpoints a high priority: 

  • Door handles
  • Entry doorframes and windows
  • Office counters and surfaces
  • Handrails
  • Sinks and drinking fountains
  • Anything else that is handled frequently by multiple people

Each classroom is equipped with a cleaner for wiping down surfaces such as desks and tables. If you would like to help us stock our classrooms with sanitizer, tissues and other supplies, we welcome your donations.

What am I supposed to do if I think my child is sick?
Please call your healthcare provider and explain your symptoms. They will give you direction. If you are concerned about symptoms or possible exposure, please stay home and contact your healthcare provider. As with all absences, you will need to contact your school to provide notice.

Please note that the CDC believes the following are at higher risk of getting very sick from this illness:

  • Older adults
  • People who have serious chronic medical conditions like:
    • Heart disease
    • Diabetes
    • Lung disease

 If you have someone at higher risk in your household, please refer them to the CDC’s website for precautions to take during this time.

What can I do to help prevent illness?
The most important thing you can do is remain calm, prepared, and informed. It also is important to take standard illness prevention tips. The same steps you take to reduce the spread of flu or other respiratory illnesses are key tools for reducing the spread of Coronavirus.

How the public can help:

  • If you have symptoms like cough, fever, or other respiratory problems, call your regular doctor first.
  • Stay home when sick.
  • Practice excellent personal hygiene habits, including handwashing, coughing into tissue or elbow, avoid touching eyes, nose, or mouth.
  • Stay informed by following the resources at the bottom of this page. Information is changing frequently.

Will students be able to complete the school year if a pandemic occurs?
Yes, ASU Prep has implemented an Online Learning Continuity Plan to avoid breaks in student learning. Your principal and teachers developed a plan to continue learning from home.

Please stay tuned for regular communications from us regarding our Online Learning Continuity Plan. If you have not already done so, please log in to your Infinite Campus account and confirm we have your current email and cellphone information to communicate with you in a timely manner. If you have questions about an Infinite Campus Portal account please contact your school’s front office. We also ask that you mark your emails from us, including newsletters, to your “safe senders” list so that our messages do not end up in junk mail.

What can I do to prepare for the Online Learning Continuity Plan?

  • Have your child log into Canvas and add you as an observer.
  • Download the Zoom App to your phone, tablet, or laptop, so you can aid your child to call into live lessons provided by their teachers.
  • Log in to your Infinite Campus account and confirm we have your current email and cellphone information to communicate with you in a timely manner.
  • Mark your emails from us, including newsletters, to your “safe senders” list, so that our messages do not end up in junk mail.
  • Make a plan with your family as to how you will manage childcare and setting up your child to learn from home in the event that we need to shift to a digital model.

Will my student's IEP/Disability be accommodated during the Online Learning Continuity Plan?
Yes - accommodations and 504 plans are still in effect.

During the Online Learning Continuity Plan, how will my prepayments be handled for things like preschool tuition?
Your prepayments can be credited toward future services or you can request a refund. We will work with you to make sure this happens timely but please be patient with us, as we may be helping many families at the same time. Your campus team can assist with this process.

What if my student does not have access to a learning device or internet?
To help us plan for this, and to ensure continued teaching and learning, we sent home a family survey to help our site leadership adequately prepare to support your students’ needsIf you have previously notified us that your student does not have access to a learning device or internet, we will contact you individually.

How will attendance be taken for classes?
We ask parents to record the number of instructional minutes daily for each individual student. The mobile-friendly link will be emailed to each student’s primary household contact at 4 pm each day. Please reach out to your school's front office if you are not receiving the daily attendance log emails. Families must complete an individual link for each student.

What about extra-curricular activities?
All extra-curricular events are canceled for now. Every effort will be made to reschedule the affected extra-curricular activities where possible.

  • The Canyon Athletic Association (CAA) posted the following message: “All CAA Activities are "SUSPENDED" until further notice with a tentative date of March 30th, 2020, pending further information from the CDC and AZHD.“
  • Valley Junior High Athletic Conference has also indicated the following via email that sports “... will be suspending the first two weeks of the 2020 VAC Spring Season for the schools listed below, and any other schools effected [sic] by this situation. If schools or school districts that are not effected [sic] by suspensions or are still open at this time, may continue the spring season next week only on approval from their school district leadership and school site administrators.”

Are there travel restrictions or guidelines for families?
The Centers for Disease Control (CDC) has provided destination-specific risk assessments for COVID-19 on their Traveler’s Health page of their website. Per CDC guidelines, a 14-day self-isolation period is required for ALL travelers – faculty, students, staff, affiliates, and visitors – traveling to one of the Level 1, 2 or 3 affected areas. Travelers should self-isolate at their homes for 14 days and monitor their symptoms before returning to campus. If symptoms occur, individuals should seek medical attention.

Future ASU Prep or grant-funded international travel to Centers for Disease Control level 2 and 3 countries and Hong Kong is prohibited until further notice. All other international travel will require an explanation as to the essential nature of the travel and must be approved in advance.

Domestically, we encourage all students and staff to avoid nonessential travel and seek alternative ways to participate in conferences and professional meetings as much as possible, e.g., Zoom and webinars. Domestic travel using ASU Prep, ASU or grant funds, including previously-approved travel, should be essential and must be approved.

What childcare is available in our community?
The Arizona Center for Afterschool Excellence has compiled this list of programming options for Arizona's working families who need child care service.

Suggested resources:
ASU Health Services website
Centers for Disease Control and Prevention
Arizona Department of Health Services
Ready.gov
Arizona Together

Other helpful resources:
Find a Food Bank Near You
ASU for You
Affordable wi-fi: Comcast
Affordable wi-fi: Cox
How to prepare for extended school closings—and not lose your mind
How to talk to your kids about coronavirus
Applying for Nutrition Assistance (SNAP, formerly Food Stamp Program)

Do you have a question not answered on this page? Please email asuprep@asu.edu.